A supplement deserves a fair trial before you judge it. Skin renews itself about every 28 days, so we ask you to take Lipo Crystal every day for 90 days — three full skin cycles. If you are not happy after that, you can claim your money back.

What is covered

• Lipo Crystal Buy 4 Free 2 and Buy 6 Free 4 bundles bought directly on bykare.com and delivered in Malaysia, Singapore or the Philippines.
• 1 Box and Buy 2 Free 1 are not covered, because they hold fewer than 90 days of sachets.

When you can claim

Start taking Lipo Crystal when your order arrives, one sachet a day. Every date in this guarantee is counted from the delivery date shown on your tracking.

You can claim from day 90 to day 100 after delivery. After day 100 the guarantee closes and a claim can no longer be made.

Within this window you only need to email us your claim form. Posting the boxes back comes afterwards, as explained in section 2.

Choose your refund

You decide how much to send back:

• Full refund. Post back every box from the order — the opened boxes, plus any unopened boxes with the seal intact. We refund the full amount you paid for that order.
• Keep the rest. Post back only the opened boxes and keep the unopened ones. We refund the value of each opened box.

A box counts as opened once its seal is broken, however many sachets are left inside. Each box is valued at the amount you paid divided by the number of boxes in your order, with free boxes included.

The number of opened and unopened boxes is taken from your claim form and the photo you send with it. Boxes opened after that do not change your refund.

For example, in Malaysia a Buy 4 Free 2 order is RM600 for 6 boxes, so each box is valued at RM100. If you claim on day 95 with 5 boxes opened and 1 unopened, posting back all 6 boxes gets you RM600, and posting back the 5 opened boxes while keeping 1 gets you RM500.

1. Download the Money-Back Guarantee Claim Form (PDF) and fill it in on your phone or computer, or print it and write clearly.
2. Between day 90 and day 100 after delivery, email the completed form to admin@bykare.com, together with one photo showing every box from your order, opened and unopened. Use the subject line “Guarantee claim – your order number”.
3. We reply with a claim reference.
4. Within 10 days of receiving your claim reference, post the boxes back with the claim reference inside, and email us the tracking number. What counts is the date you post the parcel, not the date it arrives.
5. When the parcel arrives and matches your claim form and photo, we send your refund to your original payment method and email you.

Guarantee returns follow the Return Shipping & Costs rules in section 6, including the address, trackable shipping and insurance.

• The guarantee can be claimed once per customer, household or delivery address, on your first covered order.
• Boxes missing from the parcel, or that do not match your claim form and photo, are not refunded.
• We check every claim, and may decline a claim that repeats or does not match the order history.
• Orders from Shopee, Lazada, Watsons, group buys and resellers follow that seller’s own policy, not this guarantee.

If your parcel arrives damaged, leaking, tampered with, past its expiry date, or with the wrong bundle, email us within 7 days of delivery with photos of the product and its packaging. We will send a replacement at no cost to you, and you do not need to post the damaged item back.

This section applies to returns outside the money-back guarantee. Due to strict health, safety, and hygiene regulations regarding ingestible dietary supplements, we enforce a rigorous inspection process. To be eligible for a return within 14 days of delivery, your item must be:

• Completely unused, unopened, and sealed, with the original safety packaging 100% intact.
• In the exact pristine condition that you received it.
• In its original outer packaging and accompanied by your official order confirmation email.

You will be fully responsible for paying for your own shipping costs to return your item. Shipping costs are completely non-refundable. For returns under section 5, if your refund is approved, the original cost of shipping (if any was covered by us) will be deducted from your refund.

To process your return inspection, you must mail your product to our logistics center in Malaysia:

Once your return is received at our Malaysia facility and undergoes our quality control check, we will send you an email to notify you that we have received your item, and whether your refund is approved or rejected.

If approved, your refund will be processed and a credit will automatically be applied to your original payment method — your card, online banking or e-wallet. How soon it appears in your account depends on your bank or payment provider.

• Money-back claims made before day 90 or after day 100 from delivery.
• Guarantee boxes posted more than 10 days after you receive your claim reference.
• Boxes that are not posted back to us, whether opened or unopened.
• Returns outside the money-back guarantee requested more than 14 days after delivery.
• Products bought from anyone other than bykare.com.
• Kura Mynis orders. The money-back guarantee applies to Lipo Crystal only. Kura Mynis orders are covered by sections 4 to 7.